Questions & Answers
An FAQ-style knowledge base for SharePoint Online and Microsoft Teams: search, categories, video answers, comments, and questions submitted by your employees.
- Oct 2026
- v26.10.6
- Supported Languages
- 43
The Questions and Answers web part turns your SharePoint Online site into a living, FAQ-style knowledge base. Employees find ready answers in seconds, post their own questions, and discuss them with colleagues, while editors manage the content with familiar SharePoint tools. This fosters collaboration, encourages knowledge sharing, and promotes a culture of learning within the organization.
- FAQ-style knowledge base built on a SharePoint list
- Instant search across questions and answers
- Categories with grouping and filtering
- Video answers (YouTube, Vimeo, HTML5 video)
- End users can ask questions directly
- Comments with @mentions of colleagues
- Markdown formatting for answers
Overview
The Questions and Answers web part turns a SharePoint Online site into a living, question-and-answer knowledge base. Employees find ready answers in seconds, ask their own questions, and discuss them with colleagues, while editors manage the content with familiar SharePoint tools - no separate systems and no manual synchronization.
The web part is built on the SharePoint Framework and stores all questions and answers in a regular SharePoint list on your site. No external services and no data exports: the data never leaves your Microsoft 365 tenant, and access to it is governed by standard SharePoint permissions.
A Knowledge Base in Question-and-Answer Format
Questions are presented as a compact accordion list: a title, and - one click later - the expanded answer. Answers support Markdown formatting - lists, emphasis, links - so even long instructions stay readable. Indicator icons next to each question show at a glance whether it has attachments, comments, a useful link, or an expert contact.
You decide how the list looks: whether answers are expanded by default, and how questions are sorted - by order, title, or creation date, ascending or descending.
Your Data Stays in Your SharePoint
The data source is a regular SharePoint list. On first setup, the web part either creates a list with the required structure for you - question, answer, category, link, video, contact, order, and a published flag - or connects to an existing suitable list, whichever you choose.
Publication is controlled by a dedicated Published field: readers only see approved questions, while drafts and not-yet-triaged submissions stay hidden. Because everything lives in a standard list, you can edit content directly with familiar SharePoint tools, share and manage permissions for the list, customize its views and columns, and add automation with Power Automate.
Instant Search Across Questions and Answers
The search box looks through the question text, the answer, and the contact person's name all at once - employees do not need to know how a question is worded in the knowledge base. Search works correctly with any language and special characters.
If nothing is found, the web part offers to clear the query with a single click and brings back the full list of questions.
Categories: Grouping and Filtering
Every question can be assigned a category - General, Leave and Sick Days, IT Support, or any others you define. The web part can group the list by category with clear section headers.
For large knowledge bases, enable the filter bar: a row of tabs appears above the list - All plus one tab per category. One click, and only the questions on the chosen topic remain on screen. The filter works together with grouping, sorting, and search.
Video Answers
Sometimes a short clip explains more than a long text. Add a video link to a question and it appears right inside the answer: YouTube and Vimeo videos play in an embedded player, video files (MP4, WebM, OGG) play in a built-in HTML5 player, and links to other sources are shown as regular hyperlinks.
Video display can be switched on and off with a single toggle in the web part settings.
Employees Ask Their Own Questions
The Ask a question button opens a simple form: an employee describes the problem, and the submission lands in the list as an unpublished item. An expert prepares the answer and publishes the question - the knowledge base grows on its own, shaped by what people actually need.
The button is shown only to users who have permission to add items to the list - the web part checks the actual SharePoint permissions, not just a setting.
Discussions with Colleague Mentions
Every question can receive comments: clarify details, share experience, extend the answer. Mentions of @colleagues are supported, complete with a live Microsoft 365 profile card on hover. The web part uses standard SharePoint list comments, so mentioned people get the notifications they are used to.
Long discussions collapse automatically: the latest comments are shown, and the rest open via a Show more link.
Attachments, Useful Links, and a Topic Expert
Files can be attached to a question - guides, forms, policies: they are displayed as cards with recognizable file-type icons. The Link field points to further reading - a policy page, an article, an external resource. And the Contact field shows the topic expert with a live profile card, so it is immediately clear who to reach out to when the answer is not enough.
Each of these blocks can be enabled or disabled independently in the web part settings.
A Link to the Exact Question
Every question has its own link. A button in the question header copies it to the clipboard - send the link to a colleague in chat, and the page opens with that question already expanded and highlighted, scrolled into view automatically.
This is a handy tool for support teams: instead of retyping an answer, send a link to the ready-made question in the knowledge base.
Fast Even on Large Knowledge Bases
For knowledge bases with hundreds of questions, enable paged loading: the web part loads and displays questions in batches of 10, 20, 50, or 100, and a Show more button loads the next page. Sorting is performed on the server, so the order of questions is always correct.
The page stays light and responsive regardless of the knowledge base size - on the desktop and on mobile devices alike.
Works Right Inside Microsoft Teams
Add Questions and Answers as a tab in Microsoft Teams and the knowledge base lives where your employees spend their working day. No switching between applications: question, answer, discussion - all in one window.
The web part is fully responsive and equally comfortable on a desktop computer, a tablet, and a smartphone.
Speaks Your Employees' Language
The web part interface is localized into 48 languages - from English, German, and French to Arabic, Hebrew, Japanese, and Chinese. Every employee sees buttons, labels, and messages in the language of their Microsoft 365 profile, and relative dates ("3 days ago") are rendered in the format natural to their language.
Adapts to Your Theme
Questions and Answers automatically adopts the site theme and your brand colors - including dark mode and page section theme variants. Fonts are inherited from the site settings, so the knowledge base looks like a natural part of your portal, not a third-party widget.
The web part title is edited right on the page, just like standard SharePoint web parts.
Security by Design
All data - questions, answers, attachments, comments, ratings - is stored in a SharePoint list on your site and never leaves your Microsoft 365 tenant. Access is governed by standard SharePoint permissions: who can read, who can ask questions, who can publish answers. The web part respects these permissions automatically, with nothing extra to configure.
Knowledge Base
Read articles related to Questions & Answers
Comments, @Mentions and Deep Links in Questions and Answers
Reference for the collaboration features of the Vitextra Questions and Answers web part: comments on questions as standard SharePoint list comments, the comment counter and the folding of long discussions, @mentions shown as live profile cards, who can comment and how to turn commenting off, and deep links — the Copy Link button, the ?questionId=N address, how the linked question is opened, highlighted and fetched, and how to use links in support work.
Questions and Answers: A Quick Guide for End Users
How to use the Vitextra Questions and Answers knowledge base on a SharePoint page or in Microsoft Teams as a reader: expanding answers, searching, switching categories, opening attachments, videos and detail links, contacting the expert, commenting with @mentions, copying a link to a question and asking your own question.
Rich Answers in Questions and Answers: Markdown, Video, Attachments, Detail Links and Contacts
How to make answers in the Vitextra Questions and Answers web part more useful than plain text: Markdown formatting in the Answer column, embedded YouTube, Vimeo and video-file answers through the Video URL column, file attachments shown as cards, the More Details link, the Contact person with a live profile card, the Show/Hide switches that control each block, and what readers see.
Organizing Questions: Categories, Grouping, Category Filter, Sorting and Collapsing
How to structure a Vitextra Questions and Answers knowledge base: defining categories in the Category choice column, grouping questions under category headers, turning on the category filter tabs, sorting by name, question order or creation date in either direction, collapsing or expanding answers by default, and which combination suits small, medium and large knowledge bases.
Permissions, Data Storage and Privacy in Questions and Answers
Reference for administrators and security officers on the Vitextra Questions and Answers web part: no API permissions, every call made as the signed-in user, the SharePoint list that holds questions, answers, attachments and comments, which SharePoint permission levels readers, askers and editors need, how to let employees ask without letting them publish, what is not indexed by search, what the web part sends to Vitextra, third-party video embeds, retention and reporting with Excel and Power BI
Searching the Knowledge Base and Paged Loading in Questions and Answers
Reference for how search and paging work in the Vitextra Questions and Answers web part: which columns the search box covers, how the query is run on the server, special characters and languages, the "nothing matches" state, the Page Size option (All, 10, 20, 50, 100), the Show more button, server-side sorting across pages, how search, categories and paging interact, and the 5,000-item considerations for large lists.
Customer Questions
Some common questions about Questions & Answers
What is Questions & Answers?
Questions & Answers is a SharePoint Online and Microsoft Teams web part for building an internal FAQ or Q&A knowledge base. Users ask questions directly from the web part, colleagues and subject-matter experts answer, and the community votes for the most useful answers. Questions can be grouped by category and enriched with a link to a resource, a contact person and attachments. See the product page.
Where is the data stored?
All questions and answers are stored in a Microsoft List on your SharePoint site. That means you can manage permissions with standard list permissions, create custom views and columns, and automate processes with Power Automate — and your data never leaves the tenant. The setup is described in the Administrator Quick Start Guide.
Can users search before asking a question?
Yes. The web part includes keyword and phrase search across the knowledge base, which helps avoid duplicate questions. Users can also like questions, comment on items and vote on answers so the best answer rises to the top.
Does it support formatting in questions and answers?
Yes. Questions and answers support Markdown syntax, so authors can add headings, lists, code blocks and links. The appearance of the web part is customizable, inherits the SharePoint site theme and supports the SharePoint Brand Center.
Which platforms and languages are supported?
Questions & Answers supports SharePoint Online and Microsoft Teams (as a channel tab) and is localized into about 40 interface languages, including English, German, French, Japanese, Latvian and Russian. SharePoint Server on-premises is not supported. Installation steps are in Installing a Cloud-based Product.
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Recent Changes
- v26.10.6 #
🚀 New features
- Video answers — the VideoUrl column is now rendered inside the answer: YouTube and Vimeo links play in an embedded player, direct video files (MP4, WebM, OGG) use the built-in HTML5 player, and any other link is shown as a regular hyperlink. Controlled by the new Video toggle.
- Question links (deep links) — every question can now be addressed by URL (
?questionId=N): the page opens with that question expanded, scrolled into view, and briefly highlighted. A new copy-link button in the question header puts the link on the clipboard. - Category filter — an optional filter bar above the list with All plus every category found in the questions; it works together with grouping, sorting, and search.
- Paged loading — questions can be loaded in pages with a Show more button. The new Questions per page setting offers All / 10 / 20 / 50 / 100; sorting is applied on the server, so the order stays correct across pages. Existing web part instances keep the previous behavior (All).
- v4.2.2 #
This update brings exciting new features and enhancements to improve your experience:
🎨 SharePoint Branding Center Support
Tailor the Questions and Answers web part interface to match your organization's branding.🚀 Performance Boosts
Experience faster and more efficient search operations. - v4.1.5 #
🚀 New Features:
- #22130 Like reaction support for questions
- v2.1.7 #
🚀 New Features:
- Search items in knowledge base
- Comments on items
- Support Teams Tab
- Performance improvements
- Migrate solution to SPFx v.1.15
🌐 Added Language Support:
- Arabic (Saudi Arabia)
- Basque (Basque)
- Bulgarian (Bulgaria)
- Chinese (Simplified, China)
- Croatian (Croatia)
- Czech (Czechia)
- Danish (Denmark)
- Dutch (Netherlands)
- Estonian (Estonia)
- Finnish (Finland)
- French (France)
- Galician (Galician)
- Greek (Greece)
- Hebrew (Israel)
- Hindi (India)
- Hungarian (Hungary)
- Indonesian (Indonesia)
- Irish (Ireland)
- Italian (Italy)
- Japanese (Japan)
- Kazakh (Kazakhstan)
- Korean (Korea)
- Latvian (Latvia)
- Lithuanian (Lithuania)
- Macedonian (Macedonia, FYRO)
- Malay (Malaysia)
- Norwegian Bokmål (Norway)
- Polish (Poland)
- Portuguese (Brazil)
- Portuguese (Portugal)
- Romanian (Romania)
- Slovak (Slovakia)
- Slovenian (Slovenia)
- Spanish (Spain, International Sort)
- Swedish (Sweden)
- Thai (Thailand)
- Turkish (Turkey)
- Vietnamese (Vietnam)
- Welsh (United Kingdom)
🚀 New Features:
- Update Notification
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