---
title: "Questions and Answers Web Part for SharePoint Online and Teams"
description: "FAQ-style knowledge base for SharePoint Online: search, categories, video answers, comments, and employee questions. Data stays in your Microsoft 365."
url: https://vitextra.com/en/products/questions-and-answers
language: en
published: 2020-09-05
modified: 2026-10-23
products:
  - "Questions & Answers"
---

# Questions & Answers

An FAQ-style knowledge base for SharePoint Online and Microsoft Teams: search, categories, video answers, comments, and questions submitted by your employees.

The Questions and Answers web part turns your SharePoint Online site into a living, FAQ-style knowledge base. Employees find ready answers in seconds, post their own questions, and discuss them with colleagues, while editors manage the content with familiar SharePoint tools. This fosters collaboration, encourages knowledge sharing, and promotes a culture of learning within the organization.

## Features

- FAQ-style knowledge base built on a SharePoint list
- Instant search across questions and answers
- Categories with grouping and filtering
- Video answers (YouTube, Vimeo, HTML5 video)
- End users can ask questions directly
- Comments with @mentions of colleagues
- Markdown formatting for answers

## Overview

The Questions and Answers web part turns a ::SharePoint Online:: site into a living, question-and-answer knowledge base. Employees find ready answers in seconds, ask their own questions, and discuss them with colleagues, while editors manage the content with familiar SharePoint tools - no separate systems and no manual synchronization.

The web part is built on the ::SharePoint Framework:: and stores all questions and answers in a regular SharePoint list on your site. No external services and no data exports: the data never leaves your Microsoft 365 tenant, and access to it is governed by standard SharePoint permissions.

### A Knowledge Base in Question-and-Answer Format
Questions are presented as a compact accordion list: a title, and - one click later - the expanded answer. Answers support Markdown formatting - lists, emphasis, links - so even long instructions stay readable. Indicator icons next to each question show at a glance whether it has attachments, comments, a useful link, or an expert contact.

You decide how the list looks: whether answers are expanded by default, and how questions are sorted - by order, title, or creation date, ascending or descending.

![Vitextra Questions and Answers. Question-and-Answer Knowledge Base](https://static.vitextra.com/products/questions-and-answers-accordion.png)

### Your Data Stays in Your SharePoint
The data source is a regular SharePoint list. On first setup, the web part either creates a list with the required structure for you - question, answer, category, link, video, contact, order, and a published flag - or connects to an existing suitable list, whichever you choose.

Publication is controlled by a dedicated **Published** field: readers only see approved questions, while drafts and not-yet-triaged submissions stay hidden. Because everything lives in a standard list, you can edit content directly with familiar SharePoint tools, share and manage permissions for the list, customize its views and columns, and add automation with Power Automate.

![Vitextra Questions and Answers. Microsoft Lists Integration](https://static.vitextra.com/products/screens/questions-and-answers-microsoft-lists.png)

### Instant Search Across Questions and Answers
The search box looks through the question text, the answer, and the contact person's name all at once - employees do not need to know how a question is worded in the knowledge base. Search works correctly with any language and special characters.

If nothing is found, the web part offers to clear the query with a single click and brings back the full list of questions.

![Vitextra Questions and Answers. Instant Search](https://static.vitextra.com/products/questions-and-answers-search.png)

### Categories: Grouping and Filtering
Every question can be assigned a category - General, Leave and Sick Days, IT Support, or any others you define. The web part can group the list by category with clear section headers.

For large knowledge bases, enable the filter bar: a row of tabs appears above the list - **All** plus one tab per category. One click, and only the questions on the chosen topic remain on screen. The filter works together with grouping, sorting, and search.

![Vitextra Questions and Answers. Category Filtering](https://static.vitextra.com/products/questions-and-answers-categories.png)

### Video Answers
Sometimes a short clip explains more than a long text. Add a video link to a question and it appears right inside the answer: YouTube and Vimeo videos play in an embedded player, video files (MP4, WebM, OGG) play in a built-in HTML5 player, and links to other sources are shown as regular hyperlinks.

Video display can be switched on and off with a single toggle in the web part settings.

![Vitextra Questions and Answers. Video Answers](https://static.vitextra.com/products/questions-and-answers-video-answer.png)

### Employees Ask Their Own Questions
The **Ask a question** button opens a simple form: an employee describes the problem, and the submission lands in the list as an unpublished item. An expert prepares the answer and publishes the question - the knowledge base grows on its own, shaped by what people actually need.

The button is shown only to users who have permission to add items to the list - the web part checks the actual SharePoint permissions, not just a setting.

![Vitextra Questions and Answers. New Question Dialog](https://static.vitextra.com/products/screens/questions-and-answers-user-friendly.png)

### Discussions with Colleague Mentions
Every question can receive comments: clarify details, share experience, extend the answer. Mentions of @colleagues are supported, complete with a live Microsoft 365 profile card on hover. The web part uses standard SharePoint list comments, so mentioned people get the notifications they are used to.

Long discussions collapse automatically: the latest comments are shown, and the rest open via a **Show more** link.

![Vitextra Questions and Answers. Comments and Mentions](https://static.vitextra.com/products/questions-and-answers-comments.png)

### Attachments, Useful Links, and a Topic Expert
Files can be attached to a question - guides, forms, policies: they are displayed as cards with recognizable file-type icons. The **Link** field points to further reading - a policy page, an article, an external resource. And the **Contact** field shows the topic expert with a live profile card, so it is immediately clear who to reach out to when the answer is not enough.

Each of these blocks can be enabled or disabled independently in the web part settings.

![Vitextra Questions and Answers. Attachments, Links, and Contact](https://static.vitextra.com/products/questions-and-answers-attachments.png)

### A Link to the Exact Question
Every question has its own link. A button in the question header copies it to the clipboard - send the link to a colleague in chat, and the page opens with that question already expanded and highlighted, scrolled into view automatically.

This is a handy tool for support teams: instead of retyping an answer, send a link to the ready-made question in the knowledge base.

![Vitextra Questions and Answers. Link to a Question](https://static.vitextra.com/products/questions-and-answers-copy-link.png)

### Fast Even on Large Knowledge Bases
For knowledge bases with hundreds of questions, enable paged loading: the web part loads and displays questions in batches of 10, 20, 50, or 100, and a **Show more** button loads the next page. Sorting is performed on the server, so the order of questions is always correct.

The page stays light and responsive regardless of the knowledge base size - on the desktop and on mobile devices alike.

![Vitextra Questions and Answers. Paged Loading](https://static.vitextra.com/products/questions-and-answers-pagination.png)

### Works Right Inside Microsoft Teams
Add Questions and Answers as a tab in ::Microsoft Teams:: and the knowledge base lives where your employees spend their working day. No switching between applications: question, answer, discussion - all in one window.

The web part is fully responsive and equally comfortable on a desktop computer, a tablet, and a smartphone.

![Vitextra Questions and Answers. Microsoft Teams Tab](https://static.vitextra.com/products/questions-and-answers-teams-tab.png)

### Speaks Your Employees' Language
The web part interface is localized into 48 languages - from English, German, and French to Arabic, Hebrew, Japanese, and Chinese. Every employee sees buttons, labels, and messages in the language of their Microsoft 365 profile, and relative dates ("3 days ago") are rendered in the format natural to their language.

![Vitextra Questions and Answers. Localization](https://static.vitextra.com/products/questions-and-answers-localization.png)

### Adapts to Your Theme
Questions and Answers automatically adopts the site theme and your brand colors - including dark mode and page section theme variants. Fonts are inherited from the site settings, so the knowledge base looks like a natural part of your portal, not a third-party widget.

The web part title is edited right on the page, just like standard SharePoint web parts.

![Vitextra Questions and Answers. Theme Support](https://static.vitextra.com/products/questions-and-answers-theme.png)

### Security by Design
All data - questions, answers, attachments, comments, ratings - is stored in a SharePoint list on your site and never leaves your Microsoft 365 tenant. Access is governed by standard SharePoint permissions: who can read, who can ask questions, who can publish answers. The web part respects these permissions automatically, with nothing extra to configure.

![Vitextra Questions and Answers. Security](https://static.vitextra.com/products/questions-and-answers-security.png)

## Pricing

- Monthly subscription: $29 USD per month
- Annual subscription: $299 USD / year

## Platforms

- SharePoint Online
- Microsoft Teams

## Supported Languages: 43

العربية (المملكة العربية السعودية), euskara (euskara), български (България), 中文(中国), hrvatski (Hrvatska), čeština (Česko), dansk (Danmark), Nederlands (Nederland), English, eesti (Eesti), suomi (Suomi), français (France), galego (galego), Deutsch, Ελληνικά (Ελλάδα), עברית (ישראל), हिन्दी (भारत), magyar (Magyarország), Indonesia (Indonesia), Gaeilge (Éire), italiano (Italia), 日本語 (日本), қазақ тілі (Қазақстан), 한국어(대한민국), latviešu (Latvija), lietuvių (Lietuva), македонски (Северна Македонија), Melayu (Malaysia), norsk bokmål (Norge), polski (Polska), português (Brasil), português (Portugal), română (România), русский, slovenčina (Slovensko), slovenščina (Slovenija), español (España, alfabetización internacional), svenska (Sverige), ไทย (ไทย), Türkçe (Türkiye), українська (Україна), Tiếng Việt (Việt Nam), Cymraeg (Y Deyrnas Unedig)

## Latest version

- v26.10.6 (2026-10-18) — [Download](https://vitextra.blob.core.windows.net/downloads/Vitextra.QuestionsAndAnswers.2026Q4.zip)
- [Change Log](https://vitextra.com/en/products/questions-and-answers/changelog) ([RSS](https://vitextra.com/en/rss/changelog))

## Customer Questions

### What is Questions & Answers?

Questions & Answers is a SharePoint Online and Microsoft Teams web part for building an internal FAQ or Q&A knowledge base. Users ask questions directly from the web part, colleagues and subject-matter experts answer, and the community votes for the most useful answers. Questions can be grouped by category and enriched with a link to a resource, a contact person and attachments. See the [product page](https://vitextra.com/en/products/questions-and-answers).

### Where is the data stored?

All questions and answers are stored in a **Microsoft List** on your SharePoint site. That means you can manage permissions with standard list permissions, create custom views and columns, and automate processes with Power Automate — and your data never leaves the tenant. The setup is described in the [Administrator Quick Start Guide](https://vitextra.com/docs/Questions%20and%20Answers.%20Administrator%20Quick%20Start%20Guide.pdf).

### Can users search before asking a question?

Yes. The web part includes keyword and phrase search across the knowledge base, which helps avoid duplicate questions. Users can also like questions, comment on items and vote on answers so the best answer rises to the top.

### Does it support formatting in questions and answers?

Yes. Questions and answers support **Markdown** syntax, so authors can add headings, lists, code blocks and links. The appearance of the web part is customizable, inherits the SharePoint site theme and supports the SharePoint Brand Center.

### Which platforms and languages are supported?

Questions & Answers supports SharePoint Online and Microsoft Teams (as a channel tab) and is localized into about 40 interface languages, including English, German, French, Japanese, Latvian and Russian. SharePoint Server on-premises is not supported. Installation steps are in [Installing a Cloud-based Product](https://vitextra.com/en/support/kb/10035).

## Knowledge Base

- [Comments, @Mentions and Deep Links in Questions and Answers](https://vitextra.com/en/support/kb/10381) ([Markdown](https://vitextra.com/en/support/kb/10381.md))
- [How to Build an Internal FAQ Page for Your Intranet with Questions and Answers](https://vitextra.com/en/support/kb/10387) ([Markdown](https://vitextra.com/en/support/kb/10387.md))
- [Organizing Questions: Categories, Grouping, Category Filter, Sorting and Collapsing](https://vitextra.com/en/support/kb/10379) ([Markdown](https://vitextra.com/en/support/kb/10379.md))
- [Permissions, Data Storage and Privacy in Questions and Answers](https://vitextra.com/en/support/kb/10384) ([Markdown](https://vitextra.com/en/support/kb/10384.md))
- [Questions and Answers vs. a SharePoint FAQ Page vs. Viva Engage: Which Knowledge Base to Choose](https://vitextra.com/en/support/kb/10386) ([Markdown](https://vitextra.com/en/support/kb/10386.md))
- [Questions and Answers Web Part Settings Reference](https://vitextra.com/en/support/kb/10382) ([Markdown](https://vitextra.com/en/support/kb/10382.md))
- [Questions and Answers: A Quick Guide for End Users](https://vitextra.com/en/support/kb/10377) ([Markdown](https://vitextra.com/en/support/kb/10377.md))
- [Questions and Answers: Frequently Asked Questions](https://vitextra.com/en/support/kb/10388) ([Markdown](https://vitextra.com/en/support/kb/10388.md))
- [Rich Answers in Questions and Answers: Markdown, Video, Attachments, Detail Links and Contacts](https://vitextra.com/en/support/kb/10380) ([Markdown](https://vitextra.com/en/support/kb/10380.md))
- [Searching the Knowledge Base and Paged Loading in Questions and Answers](https://vitextra.com/en/support/kb/10378) ([Markdown](https://vitextra.com/en/support/kb/10378.md))
- [Troubleshooting Questions and Answers: Not Configured, Missing Columns, Hidden Questions and Permissions](https://vitextra.com/en/support/kb/10385) ([Markdown](https://vitextra.com/en/support/kb/10385.md))

[Knowledge Base](https://vitextra.com/en/products/questions-and-answers/articles)