General Questions
Which internet browsers supported by Vitextra products?
Vitextra products support the following browsers:
- Microsoft Edge
- Google Chrome
- Firefox
- Safari
Frequently Asked Questions
Licensing
Is the pricing model for SaaS products for each user?
No. All Vitextra products provided on a subscription basis charges subscriber per tenant. You can add or remove users from your tenant without affecting the subscription. For example, Employee Directory license is 19$ per month no matter how many users you have, how many sites, and Teams tabs where you use the web part.
Do I need to apply a new license after migration to a newer version of SharePoint
If the new SharePoint Farm has a different Farm ID you need to apply a new license.
What types of licenses do you offer?
For SharePoint on-premise, there is only one type of license - Farm License. It does not matter how many servers in your farm, you can add a server in your SharePoint farm without affecting the license
Do I need to apply a new license if the Farm ID has been changed
Yes. License activation is based on the specific Farm ID. Once you activated a license in a Farm it becomes bound to the farm and can not be applied in another farm.
How long is the trial period?
The trial period for all Vitextra products is 14 days and can not be extended. The trial period begins as soon as you have installed the product.
Do I need to reinstall a product to apply a full purchased version?
No. You don't need to uninstall the trial version. You just need to activate the product.
Is there any limitation of the trial version?
No. Trial version has no limitations.
Installation
How to activate a product?
Please review the following activation KB
Do I need to remove product before installing a new version?
No. You just need to choose Upgrade option while installing new version of a product
Purchasing
What currencies do you accept?
We accept the following currencies:
- US Dollar
- Euro
- British Pound
- Japanese Yen
- Chinese Yuan
- Russian Ruble
You can change the currency you preffer in you profile page.
Do you have a discount for nonprofits?
We provide a discount to nonprofit organizations. To apply for the discount, fill the form https://sppro.org/nonprofit.
Read this post for more details.
How do I find my Vitextra product license key?
All your purchased products and license keys are listed on My Products page
How many license keys do I need?
For all Vitextra products you need one license key per SharePoint farm. No matter how many servers or users you have.
What is your return policy?
Once the software has been delivered to you, we don't provide refunds. Trial period of all our products is 40 days and we think this allows any customer to test the product before making a purchase
Will my license key expire?
No. All purchased products have no expiration date.
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