--- title: "Frequently Asked Questions" description: "Get answers to frequently asked questions about Vitextra Products and Services such as License Management, Purchasing, and Installation." url: https://vitextra.com/en/support/faq language: en published: 2026-10-17 modified: 2026-10-17 --- # Frequently Asked Questions ## General ### What is Vitextra? Vitextra is a software company that develops ready-to-use apps and web parts for Microsoft 365, SharePoint Online, Microsoft Teams, and SharePoint Server (on-premises). Our products help organizations build intranets, employee directories, search, polls, filters, and other productivity tools without custom development. The company is headquartered in Riga, Latvia. ### Which platforms do Vitextra products support? Depending on the product, we support Microsoft 365 (SharePoint Online and Microsoft Teams) and SharePoint Server on-premises editions (SharePoint 2013 Foundation and Server, SharePoint 2016, SharePoint 2019). Each product page lists its supported platforms. Note that Microsoft 365 products (for example, Employee Directory) cannot be installed on SharePoint on-premises, and on-premises solutions cannot be installed in SharePoint Online. ### Do Vitextra web parts work on mobile devices? Yes. Our modern web parts are built on the SharePoint Framework (SPFx) and use responsive design, so they work in mobile browsers and in the SharePoint and Microsoft Teams mobile apps wherever the platform renders web parts. ### Where can I find product documentation? The Support Center at vitextra.com provides a Knowledge Base with how-to articles, product Documentation (technical overviews and user guides), an FAQ, and a Glossary. Each product page also links to its own documentation and related Knowledge Base articles. ### Do Vitextra products require custom development or coding? No. All products are ready-to-use solutions. You install the package (or add the app from Microsoft AppSource), add the web part to a page, and configure it through its settings pane — no code required. ## Free Trial ### Is there a free trial? Yes. Every product comes with a 14-day free trial. The trial period starts when you install the product. ### Does the trial version have any limitations? No. The trial version is fully functional and has no feature restrictions. You can evaluate the complete product for 14 days. ### Can the trial period be extended? No, the 14-day trial cannot be extended. If you need more time to evaluate a product, please contact our support team. ### Do I need a credit card to start a trial? No. You can download and install any product and evaluate it for 14 days without providing payment details. ### How do I switch from the trial to the full version? You do not need to reinstall anything. Simply purchase a subscription (or license) and activate the product with your license key. All settings and data created during the trial are preserved. ## Installation and Updates ### How do I install a Vitextra product in Microsoft 365? Download the product package from the Download Center at vitextra.com (or get the app from Microsoft AppSource, where available), upload it to your tenant App Catalog, and add the web part to your SharePoint page or the app to Microsoft Teams. Step-by-step instructions are available in the product documentation and the Knowledge Base. ### What permissions do I need to install a product? Installing a package into the App Catalog requires SharePoint administrator (or App Catalog administrator) permissions in your Microsoft 365 tenant. For on-premises solutions, farm administrator permissions are required. ### How do I activate a product? After purchasing, activate the product with the license key from the My Products page on vitextra.com. See Knowledge Base article KB-10019 "Product Activation" for step-by-step instructions. Offline activation is also available for environments without internet access. ### How do I upgrade to a new product version? You do not need to uninstall the previous version. Run the installation of the new version and choose the upgrade option (for Microsoft 365 products, upload the new package to the App Catalog and replace the existing one). Your settings and data are preserved. ### How do I find out which product version is installed? See Knowledge Base article KB-10018, which explains how to identify the installed version of a Vitextra product. ### Where can I download product packages? All current product packages are available in the Download Center at vitextra.com/en/downloads. Some Microsoft 365 products are also available in Microsoft AppSource. ## Licensing ### How does Vitextra pricing work? For Microsoft 365 products, pricing is subscription-based and charged per tenant, not per user. You can add or remove users in your tenant without affecting your subscription cost. For SharePoint on-premises solutions, we offer perpetual per-farm licenses. ### What license types are available? Two types: tenant licenses for SharePoint Online and Microsoft Teams (subscription, per tenant), and farm licenses for on-premises SharePoint (perpetual, per farm). ### Do purchased on-premises licenses expire? No. Purchased farm licenses are perpetual and never expire. ### Can I cancel my subscription? Yes. You can cancel your subscription at any time without any penalties or cancellation fees. ### What happens when my subscription ends? When a subscription expires or is cancelled, the product stops being licensed for use. Your data remains in your SharePoint/Microsoft 365 environment — Vitextra products store data in your tenant, so nothing is deleted. Reactivating the subscription restores full functionality. ### I am migrating to a new SharePoint version. Do I need a new license? A new license is required only if your SharePoint farm ID changes. Licenses for on-premises products are bound to the farm ID. If the farm ID stays the same after migration, your existing license remains valid. ### My farm ID has changed. What should I do? Because farm licenses are bound to a specific farm ID, you need to activate a new license after the farm ID changes. Please contact our support team to reissue your license. ### How many license keys do I need? One license key is required per SharePoint farm (for on-premises products) or per Microsoft 365 tenant (for online products). ## Purchasing and Billing ### How do I purchase a Vitextra product? Sign in to your account at vitextra.com, choose the product, and complete the purchase online. Both monthly and annual billing options are available for subscriptions. After purchase, your license key appears on the My Products page. ### Which currencies do you accept? We accept US Dollar, Euro, British Pound, Japanese Yen, and Chinese Yuan. ### Where can I find my license key? Your license keys are listed on the My Products page of your account on vitextra.com. ### Can I get a quote or a formal invoice for my purchase? Yes. Contact our sales team via the support request form to receive a quotation or invoice for your organization's procurement process. ### Do you offer discounts for nonprofit organizations? Yes. Nonprofit organizations can apply for a discount by filling out the application form. Contact us via the support form or the nonprofit application page for details. ### What is your refund policy? We do not provide refunds after a product has been delivered. Please use the free 14-day trial to fully evaluate a product before purchasing. ## Support ### How do I contact Vitextra support? Submit a request on the Support Requests page at vitextra.com. There you can create new requests, set their priority (Urgent, Important, Medium, Low), and track the progress of existing ones. ### Wie erreiche ich den Vitextra-Support? Erstellen Sie eine Anfrage auf der Seite „Support Requests" auf vitextra.com. Dort können Sie neue Anfragen anlegen, deren Priorität festlegen (Urgent, Important, Medium, Low) und den Bearbeitungsstand verfolgen. ### Comment contacter le support Vitextra ? Soumettez une demande sur la page « Support Requests » de vitextra.com. Vous pouvez y créer de nouvelles demandes, définir leur priorité (Urgent, Important, Medium, Low) et suivre l'avancement des demandes existantes. ### How do I report a bug or request a new feature? Create a support request describing the issue or your idea. Feature requests are reviewed by our product team and considered for the product roadmap. You can also leave feedback directly on any product page. ### Wie melde ich einen Fehler oder schlage eine neue Funktion vor? Erstellen Sie eine Support-Anfrage mit einer Beschreibung des Problems oder Ihrer Idee. Funktionswünsche werden von unserem Produktteam geprüft und in die Produktplanung einbezogen. Feedback können Sie auch direkt auf jeder Produktseite hinterlassen. ### Comment signaler un bug ou proposer une nouvelle fonctionnalité ? Créez une demande de support décrivant le problème ou votre idée. Les demandes de fonctionnalités sont examinées par notre équipe produit et prises en compte dans la feuille de route. Vous pouvez également laisser un commentaire directement sur n'importe quelle page produit. ### Do you help with product configuration? Yes. The Knowledge Base contains step-by-step configuration guides for typical scenarios, and our support team is happy to help with specific configuration questions through the support request system. ### Helfen Sie bei der Produktkonfiguration? Ja. Die Wissensdatenbank enthält Schritt-für-Schritt-Anleitungen für typische Konfigurationsszenarien, und unser Support-Team hilft Ihnen über das Anfragesystem gerne bei konkreten Konfigurationsfragen. ### Proposez-vous une aide à la configuration des produits ? Oui. La base de connaissances contient des guides de configuration pas à pas pour les scénarios courants, et notre équipe de support se fera un plaisir de répondre à vos questions de configuration spécifiques via le système de demandes de support. ## Data Privacy and Security ### Where is my data stored? Vitextra web parts and apps run inside your own Microsoft 365 tenant or SharePoint farm. Your business data (lists, documents, user profiles, poll results, and so on) is stored in your SharePoint/Microsoft 365 environment and is not transferred to Vitextra servers. ### Is Vitextra GDPR compliant? Yes. Vitextra is an EU-based company (Riga, Latvia) and processes personal data in accordance with the GDPR. See our Privacy Policy at vitextra.com for details. ### Does Vitextra have access to my Microsoft 365 tenant? No. Installing a Vitextra product does not grant Vitextra access to your tenant or your data. Products operate with the permissions granted by your administrators within your own environment. ## Company ### Where is Vitextra located? Vitextra is headquartered in Riga, Latvia (Matīsa iela 61-25, Riga, LV-1009, Latvia).